Service Request & Authorisation

1

Your details

Who we’re helping and where the visit will take place.

Full name *

Address *

Postcode *

Phone number *

Best number to reach you on the day of the visit.

Email address *

Used for confirmation and service updates.

2

Service request

Tell us what you need help with so we can prepare for the visit.

Service request details *

What service do you require? *

Preferred visit date and time *

Suggest a date and time that suits you. Nova will confirm availability after reviewing your request.

Flexible with this time?

Yes No

3

Before we arrive

A few practical details help the visit run smoothly.

Anything we should know before arriving?

For example parking restrictions, access instructions, pets or gate codes.

Is parking available?

Yes No

Where is the equipment in the property?

4

Authorisation

Please confirm each point before submitting.

I am the owner of the equipment or authorised to approve this work. I authorise Nova Equipment to carry out the requested service. I understand that, if agreed, a call-out / diagnostic fee may apply. I understand that any additional work or parts will be quoted before proceeding. I accept responsibility for backing up important data unless a backup service is agreed.

Full name as confirmation *

5

Privacy & final details

Your details are used only to arrange, deliver and keep records of this service.

Your information is stored securely and is not shared with third parties unless required to deliver the service. Records may be kept for warranty, support and legal purposes.

I agree that my personal details will be used to contact me about this service and stored securely for service records.

How did you find Nova Equipment?

If other, please specify

Service request & authorisation

Your details

Service request

Before we arrive

Authorisation

Privacy & final details